Here at Summit Render Supplies, we want you to be happy with your purchase, but we know that sometimes things change that are out of your / our control, or something has gone wrong along the process.

So, we have put some rules and regulations in place below to assist in finding a solution.

• If payment is not made within your account terms (due with invoice / 30 days from date from payment / 30-day month end) collection will be passed on to our third-party debt recovery specialists whereby a 15% + VAT will be incurred on the unpaid amount; additionally, statutory interest will also be applied to the unpaid amount. Summit Render Supplies Ltd retains all rights to material(s) supplied until the invoice is paid in full.
• Regular stocked items can be returned for a full refund / credit / exchange, providing they are in a resalable condition and boxes / buckets / bags have not been opened. Palletised products must still have the protective ‘see through’ wrap on them. Summit Render Supplies Ltd must be notified within 3 days of receipt of goods through the either by email or the “contact us” section on the website.
• A handling charge of 20% plus carriage will apply to any returned goods unless goods are faulty or incorrectly delivered by Summit Render Supplies Ltd. Delivery charges are not refundable unless goods are faulty or incorrectly delivered by Summit Render Supplies Ltd.
• Goods that are insitu and are subsequently found to be defective will be handled on an independent basis and in conjunction with the manufacturer’s recommendations. You should still report the defect to Summit Render Supplies Ltd in the first instance.
• All returns must be accompanied by relevant invoice / delivery note detail.
• Coloured materials that are not regular stock items cannot be returned.

If you have any further queries or an issue with your order feel free to contact us directly on the number 01268 330 079